Returns & Exchanges at tern®

We want you to love your fit, but if something isn't right, we offer hassle-free returns on all unworn items within 30 days of delivery. Please ensure all original tags are attached and the garment is in its original condition.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print your prepaid shipping label. A flat return shipping fee will be deducted from your final refund.

3

Pack Your Items

Place the items in their original packaging or a secure mailer, ensuring the return slip is included inside the package.

4

Drop Off and Track

Drop your package at any authorized courier location. You will receive an email notification once your refund has been processed, typically within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing