Frequently Asked Questions

Everything you need to know about your tern® experience.

What is the standard shipping time for tern® orders?

We offer carbon-neutral shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location.

How do I initiate a return or exchange?

We want you to love your fit. If you aren't satisfied, you can return or exchange unworn items with tags attached within 30 days of delivery through our online returns portal.

Where are tern® garments manufactured?

Quality and ethics are our priority. Our collections are designed in-house and produced in certified fair-trade facilities that prioritize sustainable textile practices and worker safety.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or following the specific fit notes in the product description.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.